Most organizations aspire to excellence, but struggle to have a robust and repeatable delivery model to reach their goals. Marketing slogans and top-down management systems often fail to deliver the detailed work processes that foster true continuous improvement. Empowering front line staff, while connecting them directly to leadership, enables and facilitates genuine lasting change. Opus brings a collaborative problem-solving approach that produces dramatic and sustainable shifts in performance and culture.

• CHALLENGES
• Establish an environment where everyone “owns” the quest for quality, efficiency & improvement.
• Magnify the importance of making decisions based on data and deliberate analysis.
• Maximize satisfaction levels for patient, family and providers.
• Develop and advance the capabilities of staff and leadership.
• Create processes
  for sustainable advancement.

• PROVEN RESULTS
• Staff spending more time at bedside; more value-added time with patients
• Care providers “re-discovering”
  their compassion
• Compression of training time
  for new hires by 54%
  (from 3 months to 6 weeks)
• 50% fewer TSR positions due to co-location and cross-training
• 120% increase in staff saying “teamwork is encouraged”
• 37% increase in staff saying “management is approachable”
• 67% increase in staff saying “suggestions are openly encouraged”
• 63% increase in staff saying “I am valued and my input is important”
• Creating new habits for data-driven decision-making
• Cross-department sharing
• Perspective-building for other people’s work and the overall system