Critical Access Hospitals





The Opus model engages staff and management in improving their own future.


  • Improve timeliness and efficiency
    of Emergency Department
  • Keep average length of stay
    under 3 days for admitted patients
    without sacrificing quality.
  • Maximize patient
    and family satisfaction.
  • Develop and advance
    the capability of staff
    and leadership.
  • Remain financially viable
Critical Access Hospitals, often a highly visible part of their local community, must stabilize, diagnose, and coordinate care for any patient who arrives at their Emergency Department. With limited resources, their processes must be flexible, reliable, and efficient. Administrators must address challenges in recruiting top-notch talent, elevating the skills of their staff, and constantly raising the bar in service excellence.

  • 60% reduction in time
    to see an ED Provider
  • 39% reduction in total length of ED visit
  • Set (and maintained) new high for ED patient satisfaction scores
  • 20% reduction in admission time
    for ED patients
  • 91% increase in nursing home patients discharged before 3pm
  • 35% increase in patients
    discharged before 2 pm
  • 64% reduction in missed or late doses of medication
  • 18% reduction in 30-day
    readmission rate


Opus really gave people tools they could use in decision making. Our people have become very comfortable looking at data, asking questions and making a better environment.

-Dick W., CEO, Redington Fairview General Hospital

Opus Strategies & Programs

critical_access-inset2To achieve breakthrough change in fundamental areas – for example, length of stay and patient satisfaction issues — often requires a paradigm shift in the ways people work and the ways work flows. With Opus’ direction, frontline hospital staff gather baseline data, directly observe patients as they flow through the operations and analyze this information to determine root causes and identify necessary improvements. From streamlining registration and triage processes, to freeing up time for providers and nurses, we work together to deliver immediate and sustainable results — a culture of continuous improvement achieved through collaborative, sustainable problem solving.