Community & Ambulatory Care






  • Increase access to care.
  • Reduce patient cycle time.
  • Improve effectiveness of frontline staff and reduce turnover.
  • Improve revenue per clinical staff.
  • Develop and advance the capability of staff and leadership.
Today, there is a dramatic shift to providing care in outpatient facilities. Health networks are ramping up through acquisition and organic growth . . . and the pressure often is showing. Patients seek higher levels of service and more interaction with providers. There is frustration at all levels, including clinical staff, administration and finance. Yesterday’s processes are failing to meet today’s
new demands.


  • 84% reduction in patient wait times
  • 50% increase in calls answered within one minute
  • 75% improvement in prep time for diagnostic imaging
  • 53% increase in outpatient visit capacity, while reducing waiting room size by 25%
  • Successfully completing all prescription refills within same day
  • 67% reduction in overtime hours
  • 42% decrease in patient no-shows
  • 10.8% increase in clinical revenue
    per clinical staff


We increased capacity 53% from 26,000 to 40,000 annual visits per year, while reducing waiting room size by 25% and the number of exam rooms per provider from three to two.

-Dave Cato, CAO, Outpatient Services, Lee Memorial Health System

The Opus Approach

abuletory_inset2Opus Solutions creates a new paradigm in outpatient medicine. Opus clients improve patient outcomes, relieve staff pressure and increase clinical revenue. We provide customized process improvement strategies based on the ways people, information and materials move through a clinic. Videotaping staff activity and the flow of medical records, Opus clients identify and eliminate waste. Detailed project management systems — together with deliberate staff training and engagement — result in improved patient satisfaction and a sustainable transformation of the staff’s skills and attitudes.