Community & Ambulatory Care

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DO WE WANT A CAPTION

CHALLENGES
Increase access to care.
Reduce patient cycle time.
Improve effectiveness of frontline staff and reduce turnover.
Improve revenue per clinical staff.
Develop and advance the capability of staff and leadership.

Today, there is a dramatic shift to providing care in outpatient facilities. Health networks are ramping up through acquisition and organic growth . . . and the pressure often is showing. Patients seek higher levels of service and more interaction with providers. There is frustration at all levels, including clinical staff, administration and finance. Yesterday’s processes are failing to meet today’s
new demands.

PROVEN RESULTS
84% reduction in patient wait times
50% increase in calls answered within one minute
75% improvement in prep time for diagnostic imaging
53% increase in outpatient visit capacity, while reducing waiting room size by 25%
Successfully completing all prescription refills within same day
67% reduction in overtime hours
42% decrease in patient no-shows
10.8% increase in clinical revenue
per clinical staff

We increased capacity 53% from 26,000 to 40,000 annual visits per year, while reducing waiting room size by 25% and the number of exam rooms per provider from three to two.

-Dave Cato, CAO, Outpatient Services, Lee Memorial Health System

The Opus Approach

abuletory_inset2 Opus Solutions creates a new paradigm in outpatient medicine. Opus clients improve patient outcomes, relieve staff pressure and increase clinical revenue. We provide customized process improvement strategies based on the ways people, information and materials move through a clinic. Videotaping staff activity and the flow of medical records, Opus clients identify and eliminate waste. Detailed project management systems — together with deliberate staff training and engagement — result in improved patient satisfaction and a sustainable transformation of the staff’s skills and attitudes.

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